FREQUENTLY ASKED QUESTIONS

Please click HERE for a more information on our payments, cancellations and make up policies.

What does my child need to wear to class?

Participants should wear shorts and a t-shirt/tank top or a gymnastics leotard. Jeans or clothing with zippers, buttons, and snaps are not permitted as they may get caught on the equipment and cause harm to the participant. Bare feet (no socks) are also required.

Do I have to stay while my child is participating?

Not necessarily. If your child is in Parent & Tot you are required to stay and participate with them on the gymnastics floor. For our classes 1 hour or longer, you are only required to stay if your child needs assistance in the washroom as our staff is not permitted to assist. If you are leaving the building, we do ask that you return to pick up your child promptly once their class is over. Re-occuring late pickups will result in your child’s enrollment being cancelled.

If you do choose to stay and watch, spectators must be wearing a mask. 

What is your refund and cancellation policy?

 

Parent & Tot, Preschool & Kindergym Refund Policy

Alberta Gymnastics Federation Membership & Insurance Fees are NOT refundable.

Cancellations for our recreational sessions such as Parent & Tot, Preschool & Kindergym classes that are more than 8 days before the start of the session will receive a refund minus a $30 administration fee. Cancellations 7 days or less before the start of the session will receive a credit minus a $30 administration fee left on their child’s account for future use. 

There will not be any refunds issued for missed classes.  We will offer bi-weekly make up classes every other Sunday afternoon for our recreational programming. 

Monthly billed recreational class cancellation and refund policy

Alberta Gymnastics Federation Membership & Insurance Fees are NOT refundable.

There will not be any refunds issued for missed classes.  We will offer bi-weekly make up classes every other Sunday afternoon for our recreational programming. 

Monthly billed classes are not prorated for holidays and are not billed more for months that have additional weeks.

To give your final month’s notice and withdrawal from a program, please complete our withdrawal form which is located in the footer of our website or by clicking HERE.  You will be billed for the next & final month in full after we receive your  withdrawal form. Your athlete will still be encouraged to come to the final month, but this allows us enough administrative time to contact families on our waiting list and transition your child out of our programming until you’re ready to enroll again in the future!

We can’t find you!! Help?

If you have been in Lethbridge for a while, we are located on the westside of the building in what is known as the “old Furniture Liquidation” building.

How do I know if my child has passed or not?

Our coaches update skill progress in each athlete’s Jack Rabbit Account which you can view on your parent portal.  Your coaches will reach out to you to let you know when your child is approaching completing a level. 

How do I register if I am utilizing a subsidy program?

You must pay 50% of the fees at the time of registration while you are being approved. 

We are approved for Kidsport, Jumpstart, the City of Lethbridge Fee Assistance Program & Stay at home subsidy.   Some things to consider when applying for subsidy.  Kidsport only approves a maximum of 50% of fees, up to $300 per year.  Kidsport applications are reviewed on the last Wednesday of each month and they do not provide funding for a program that has already been completed. The City of Lethbridge & Jumpstart subsidies only approve up to $150.