west wind gymnastics club
F.A.Q
• Frequently Asked Quetions •
F.A.Q.
What does my child need to wear to class?
Participants should wear shorts and a t-shirt/tank top or a gymnastics leotard. Jeans or clothing with zippers, buttons, and snaps are not permitted as they may get caught on the equipment and cause harm to the participant. Bare feet (no socks) are also required.
Do I have to stay while my child is participating?
Not necessarily. If your child is in Parent & Tot you are required to stay and participate with them on the gymnastics floor. For our classes 1 hour or longer, you are only required to stay if your child needs assistance in the washroom as our staff is not permitted to assist. If you are leaving the building, we do ask that you return to pick up your child promptly once their class is over. Re-occuring late pickups will result in your child’s enrollment being cancelled.
How do I register if I am utilizing a subsidy program?
You must pay the fees at the time of registration while you are being approved. When subsidy approves the amount, we will apply that towards your account.
We are approved for Kidsport, Jumpstart, the City of Lethbridge Fee Assistance Program & Stay at home subsidy. Some things to consider when applying for subsidy. Kidsport only approves a maximum of 50% of fees, up to $300 per year. Kidsport applications are reviewed on the last Wednesday of each month and they do not provide funding for a program that has already been completed. The City of Lethbridge & Jumpstart subsidies only approve up to $150.
What is your billing and payment policy?
Click HERE to read our billing & payment policy
What is your refund and cancellation policy?
Parent & Tot, Preschool & Kindergym Refund Policy
Alberta Gymnastics Federation Membership & Insurance Fees are NOT refundable.
Cancellations for our recreational classes such as Parent & Tot, Preschool & Kindergym classes that are more than 8 days before the start of the class will receive a refund minus a $30 administration fee. Cancellations 7 days or less before the start of the class will receive a credit minus a $30 administration fee left on their child’s account for future use.
There will not be any refunds issued for missed classes.
Monthly billed recreational class cancellation and refund policy
Alberta Gymnastics Federation Membership & Insurance Fees are NOT refundable.
There will not be any refunds issued for missed classes.
Please Note – Our Classes are pro-rated at the time of billing to include only the number of classes you receive.
All West Wind Blackout Dates are removed from your billing cost.
To give your final month’s notice and withdrawal from a program, please complete our withdrawal form which is located in the footer of our website or by clicking HERE.
(A FULL 3o days Notice MUST be givine)
You will be billed for the next & final month in full after we receive your withdrawal form. Your athlete will still be encouraged to come to the final month, but this allows us enough administrative time to contact families on our waiting list and transition your child out of our programming until you’re ready to enroll again in the future!
What is your camp refund and cancellation policy?
West Wind Gymnastics Camp Cancellation Policy
At WWGC we understand that circumstances may arise that require you to cancel or modify your registration. To ensure a fair and consistent approach, we have established the following cancellation policy:
Refund Eligibility if client cancels
Refund: Cancellation requests received at least 14 days prior to the start date of the camp will be eligible for a full refund of the camp fees, minus a $30 administration fee. Cancellations requests received at least 8 days prior to camp will be eligible for a 50% refund of the camp fees, minus a $30 administrative fee.
No Refund: Cancellation requests received less than 7 days prior to the start of your camp, registration will not be eligible for a refund.
Transfer Request: will be dealt with on an individual basis, subject to availability and at the discretion of the camp management. Please contact us directly to discuss rescheduling options. Any transfers will be subjected to a $10 transfer fee.
Medical or Emergency Situations
In the event of a medical emergency that prevents a registered participant from attending the camp, a refund may be granted. Such requests will be subject to review and approval by our camp management. Please provide supporting documentation, such as a medical certificate, when requesting a refund due to a medical emergency.
Illness
For absences due to minor illnesses during the camp, refunds or makeup classes will not be provided.
Camp Cancellation from WWGC
In the unlikely event that we must cancel the Gymnastics Summer Camp due to circumstances beyond our control (e.g., natural disasters, public health emergencies), registered participants will be promptly notified. In such cases, a full refund of the camp fees will be provided.
If you have any further questions or require clarification, please feel free to contact our camp administration. We appreciate your understanding and cooperation.
We cant find you - Help!
If you have been in Lethbridge for a while, we are located on the westside of the building in what is known as the “old Furniture Liquidation” building.
How do I know if my child has passed or not?
Our coaches update skill progress in each athlete’s Jack Rabbit Account which you can view on your parent portal. Your coaches will reach out to you to let you know when your child is approaching completing a level.